About the Role

Here at Integrity by Eco, we are seeking an IT Support Technician who is eager to tackle challenges and provide exceptional support. You will be responsible for delivering remote and onsite support across a wide range of technologies, acting as both a first point of contact and an escalation point for more complex issues. A key part of the role will be supporting, configuring, and optimising Microsoft 365 environments and cloud-hosted phone systems. You will also assist with infrastructure troubleshooting, networking, and service improvement, working closely with our wider technical team.

Key Responsibilities

• Provide 1st and 2nd line support, managing, updating and resolving tickets in a timely manner.
• Act as an escalation point for complex support tickets.
• Configure, support, and deploy cloud phone/VoIP systems including training.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint and Entra ID.
• Assist with security and compliance configuration (MFA, Conditional Access, Defender).
• Troubleshoot networking and connectivity issues (DNS, DHCP, VPN, Wi-Fi).
• Deliver excellent customer service remotely and onsite.
• Assist with migrations, onboarding, and infrastructure improvements.
• Produce clear technical notes and documentation.

If you have a passion for technology and problem-solving, apply here.